TERMS & CONDITIONS
Valid since 19th November 2018
Health Care Success Ltd (2233873-1, Bulevardi 7 00120 Helsinki Finland, +358 50 599 7462, info(at)tangowellness.com) sells products for full-age individuals. VAT is included to the product prices. We reserve the rights for changing prices and shipping costs.
Products are ordered in webstore by adding them to shopping cart and paying them in check out. All the customer info is processed confidentally. Contact information will only be used for shipping the order or for clarification of trouble situations, unless it is mentioned separately. When ordering from the webstore, it is required to explore the current delivery terms and conditions.
We have Paytrail payment service at use. Payment methods are Finnish online bank payment, Visa, Visa Electron, Mastercard, Mobile Pay and Collector bill or installment.
Ordering and payment confirmation
After succeed ordering a ordering confirmation will be sent to your e-mail address. Sending the ordering confirmation requires you to add your e-mail address when ordering.
Shipping methods and costs
Shipping methods are letter, post parcel or priority letter. Shipping costs can be seen in check out, there you can choose the shipping method.
Usually the shipping time is 2-4 working days (in Finland). Abroad it is 7-14 days. We are not responsible of delay caused by a force majeure.
Right of cancellation and return policies
You have a right to cancel your order within 14 days after receiving the order. With digital content or services you may have been asked to abandon the right of cancellation in order to deliver the service or digital content to you before the right of cancellation ends. We would recommend that when returning your product, please contact us by email or phone, so we can guarantee that the return process goes correctly.
In notice of cancellation you must mark your name, address, ordering date, product and your bank account (if you have already paid the products). It must be sent by e-mail to email@example.com. The product has to be returned within 14 days from notice of cancellation in original shape and in original package. The costs of returning are customer’s responsibility. Please, attach a copy of notice of cancellation when returning the product. In case the product has been used, the right to charge due the decrease in value will be reserved.
If you want to return or change products after that check time, please contact us. When returning the delivered order, please attach your name, contact information and bank account number for returning the money. We will return the whole money you have paid within 14 days of receiving the notice of cancellation, if the product has been returned or it has demonstrably been placed in postal service for returning address.
Address for return:
Health Care Success Oy Ltd
Sellukatu 5 A 19
Unclaiming is not the same thing as returning or cancellation. The costs caused by the unclaimed package that has not been cancelled separately, will be charged from customer.
In case the product has been missing or violated during the shipping or it doesn’t match your order, you have to notice us of the mistake within 14 days to the addresses mentioned in Right of cancellation and return policies part, or by calling to phone number mentioned in contact information. If the package has been violated during the shipping, you have to make a claim for the shipping company.